I went to try the Korean eyelash extensions (S$75) at Milly’s last Thursday. It was a rude shock after the expectations that I have after reading the reviews of their sponsored advertorials.

Not only does the touted to be better Korean lashes not much better than the ‘normal fake lashes’, most of the lashes fell out by Sunday and those remaining were detached from my eyelid and half hanging off my natural lashes!

I have been doing lash extension for almost two years now and I have never had an extension die on me after only four days. On the average, they last about three weeks - one month.

So I went back on Monday to get them to rectify the ‘damage’ and guess what? I was told that if I had ‘left the fake lashes half hanging off my natural lashes, they would have fixed it for free‘. As it is, because I refused to be seen in public looking like a demented Halloween eyelash disaster, and had removed the tragic survivors using cleansing oil, I had to pay another S$37 to fix something that was not done very well in the first place.

I am not very pleased about it but given that it is another person who is doing the touch up, I decided to give it another try. Well, I generally try to give people the benefit of the doubt as much as I can.

So, I will let you judge from the photos:

2nd ‘touch up job’ done at Milly’s.

Lash extension done by Baoshuang, the lady boss of Vain Beauty (also at Far East Plaza)

They charge S$60 and have a loyalty program where they reward customers with a free lash extension after every 5 times. And no, this is not a sponsored advertorial for them, and they don’t even know that I blog.

The ‘bedside manner’ also made a difference. I have sensitive skin and my eyelid will itch where they would apply the lash glue on the lashline. At my regular place, the girl will help to ease the itch by using a cotton bud to gently swab the eyelid, without me having to tell her to do so.

At Milly’s I had to repeatedly beg the girl to please swab my eyelid before I die of itching. The willingness to go the extra mile for the customer was definitely absent.

I was thinking of trying their hair braiding services earlier but after this experience, I would hesitate to do so.

Friendliness of staff: 6/10
Service level: 5/10
Workmanship: 3/10

*Edit on 7 March 09

I cannot imagine that I will be typing this but the 2nd touch up is another blotched job. The lashes started to peel away from my eyelids (again!) and I would have looked like a demented nutjob (again!) if I had not removed it again myself.

This time the lashes stayed on for a grand total of 7 days. No way am I going back to be sucker punched into paying another S$37 to fix their mistake.

To summarize, the first lash extension lasted 4 days (S$75) and the second lasted 7 days (S$37). A total of S$112 spent on lash extensions that lasted lesser than two weeks.

So yes, I am an extremely displeased and dissatisfied customer.